At Natural Looks, we want you to be completely satisfied with your purchase. Due to the nature of cosmetics and personal care products, we have specific guidelines for returns and exchanges.

1. Eligibility for Return

Hygiene and Safety: For hygiene and safety reasons, we do not accept returns or exchanges on products that have been opened, used, or tampered with.

Damaged or Incorrect Items: If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately within [Insert Number, e.g., 7] days of delivery. We will arrange for a replacement or a full refund, including return shipping costs.

Unopened Items: Unopened and unused products in their original, sealed packaging may be returned within [Insert Number, e.g., 14] days of delivery.

2. Return Process

Contact Us: To initiate a return, please email our customer service team at [Insert Email Address] with your order number, a description of the item(s) you wish to return, and the reason for the return.

Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the product back. Returns sent without an RMA number may not be accepted.

Shipping: You are responsible for the shipping costs of non-damaged/incorrect returns. We recommend using a trackable shipping service. We are not responsible for items lost in transit.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number, e.g., 5-10] business days.